Booking policy

Slots. A booking is for one person for one 12-hour slot, as shown at the time of booking. Slot times are set per hospital site.

Price. The price is shown before payment. Site-specific, hospital-supported, promotional or CSR-sponsored pricing may apply and is not guaranteed to be available at all times.

Cancellation. Free cancellation until the slot starts. Refunds go to the original payment method within 5 working days.

Unavailable pod. If a pod is not available at check-in for any reason, you receive a full refund or a reassignment to another pod, your choice.

Extensions. Subject to availability. Charged only if a pod is free for the next slot.

Access. Your access code is personal to your booking. The door always opens from inside. Hospital staff hold an emergency override.

Belongings. Use the lockable compartment. Items left after a slot are logged and held by Nivo support for 30 days.

Conduct. Pods are for rest. Smoking, open flames and cooking are not permitted. Hospital rules apply throughout the pod zone.

What we collect. To book, we need a mobile number and payment. We do not ask for the patient's name, condition or any medical information.

Why. To send your access code and receipt, to help you if something goes wrong, and to process refunds.

Who sees it. Nivo support and operations staff. Hospital partners see anonymised booking and utilisation data only, never your phone number.

How long. Booking data is kept for 90 days after your stay unless a refund or incident is open, then deleted or anonymised.

Enquiries. Details submitted through hospital, CSR or contact forms are used only to respond to that enquiry.

Questions. Write to privacy@nivopods.com.

Who we are. Nivo Pods creates, deploys and operates modular private spaces. Nivo Care pods provide rest and private space. They are not medical devices and provide no medical treatment or care.

Hospital rules. The pod zone is inside a hospital. Hospital security, safety and visitor rules apply at all times and take precedence.

Availability. Nivo aims to keep every pod operational but cannot guarantee availability at a given time. See the booking policy for what happens if a pod is unavailable.

Liability. Nivo is responsible for the pod, its cleanliness and its operation. Personal belongings remain the responsibility of the guest; the lockable compartment is provided for convenience.

Partners. Commercial terms for hospital and CSR partners are set out in their individual agreements, not on this website.

This page is a launch draft for legal review before publication.